live88 Privacy
Policy

Introduction

This Privacy Policy ("Policy") describes how live88 ("live88", "we", "us", "our") collects, processes, stores, uses, and protects the personal data of individuals ("Member", "User", "you") who register for or use the live88 online gaming platform, accessible at live88.games, including all associated services, games, betting markets, account management tools, and customer support channels (collectively, the "Platform").

live88 takes the privacy of its members seriously. This is particularly true for Pakistan-based members whose financial transactions — including PKR deposits via Easypaisa, JazzCash, and Pakistan bank transfer systems — involve sensitive payment data that live88 is committed to protecting with the highest available security standards.

This Policy should be read in conjunction with the live88 Terms and Conditions, which are available at live88.games/terms-and-conditions and which are incorporated into this Policy by reference. In the event of any conflict between this Policy and the Terms and Conditions on a privacy-specific matter, this Policy shall prevail.

Data Controller

For the purposes of applicable data protection law, live88 is the data controller in respect of the personal data of its members. As the data controller, live88 determines the purposes for which and the manner in which personal data is processed. live88 exercises this responsibility with the diligence appropriate to a trusted online gaming platform operating in the Pakistan market.

All data protection queries, requests to exercise data rights, or concerns relating to this Privacy Policy should be directed to the live88 data protection team via email at [email protected], clearly identifying the nature of the request in the subject line as "Privacy Request – [Account Username]". live88 will acknowledge all privacy-related correspondence within 48 hours and provide a substantive response within 14 calendar days.

Personal Data We Collect

live88 collects the following categories of personal data from its members. Collection only occurs to the extent necessary for the specific purposes described in Section 5 of this Policy.

How We Collect Your Data

live88 collects personal data through the following methods:

Purposes of Data Processing

live88 processes member personal data for the following specific and legitimate purposes:

• Account Management: Creating, maintaining, and operating your live88 account, including processing live88 Login sessions, updating account settings, and managing account security including two-factor authentication.
• Payment Processing: Processing PKR deposits via Easypaisa, JazzCash, bank transfer, and other supported Pakistan payment methods; processing withdrawal requests to member-verified payment accounts; maintaining PKR wallet balances; and generating transaction records.
• Identity Verification (KYC): Verifying that members meet the 18+ age requirement; confirming the identity of members submitting withdrawals; satisfying anti-money laundering (AML) and Know Your Customer (KYC) obligations applicable to live88's operations.
• Game and Betting Services: Delivering casino games, live dealer services, sports betting markets (including HBL Pakistan Super League coverage), Jackpot Slots, and all other live88 Platform features to authenticated members.
• Bonus and Promotion Management: Administering live88 bonus offers, calculating wagering requirement progress, determining promotion eligibility, and preventing abuse of promotional offers.
• Fraud and Security: Detecting and preventing fraudulent account activity, money laundering, and misuse of the live88 Platform, including monitoring for unusual PKR transaction patterns, login anomalies, and multi-account registration.
• Responsible Gaming Compliance: Monitoring gaming activity patterns for indicators of problem gambling behaviour; applying member-set deposit, loss, and session time limits; processing self-exclusion and cooling-off requests; proactively reaching out to members whose activity suggests potential harm.
• Customer Support: Responding to member queries submitted via email or live chat; investigating complaints; resolving disputes; and maintaining records of support interactions for quality assurance.
• Marketing Communications: Sending promotional emails and notifications to members who have opted into live88 marketing communications, including bonus offers, new game announcements, and Pakistan-specific promotions. Marketing communications can be opted out of at any time via the account settings panel.
• Platform Improvement: Analysing aggregated, anonymised usage data to identify areas for improvement in the live88 Platform, including game performance, payment processing speeds, and user interface usability.
• Legal Compliance: Maintaining records required by applicable law and regulatory obligations; responding to lawful requests from regulatory authorities or law enforcement agencies; and enforcing the live88 Terms and Conditions.

Legal Basis for Processing

live88 processes member personal data on the following legal bases, depending on the purpose of processing:

Data Sharing and Disclosure

live88 does not sell member personal data to any third party. live88 shares member data only in the circumstances described below, and only to the extent strictly necessary for the specified purpose:

• Payment Processors: Financial data — including PKR transaction amounts and Easypaisa / JazzCash account references — is shared with payment processing partners to execute deposit and withdrawal transactions. These partners process data on live88's instructions and are contractually bound to protect it.
• Identity Verification Services: Identity data submitted during KYC verification may be shared with third-party identity verification agencies to confirm document authenticity and compliance with age verification requirements.
• Game Studio Providers: Live game session data is shared with live88's game studio partners (including Evolution Gaming and Pragmatic Play) solely to the extent required to operate live dealer and RNG game sessions within your authenticated live88 account.
• Fraud Prevention Services: Technical and behavioural data may be shared with third-party fraud prevention platforms to identify and mitigate fraudulent account activity, in live88's legitimate interest and that of its honest member community.
• Regulatory and Legal Authorities: Where live88 receives a lawful and properly issued request from a regulatory authority, law enforcement agency, or court of competent jurisdiction, live88 will disclose the minimum data required to comply with that legal obligation.
• Group Companies: Where live88 operates as part of a corporate group, member data may be shared within the group on a need-to-know basis for operational and compliance purposes, subject to equivalent data protection standards.

Data Retention Periods

live88 retains member personal data only for as long as necessary for the purposes for which it was collected, subject to any longer retention period required by applicable legal or regulatory obligations. The following retention principles apply:

• Active Account Data: Identity, contact, financial, and gaming data is retained for the full duration of an active live88 account membership.
• Post-Closure Retention: Following account closure — whether initiated by the member or by live88 — transaction records, KYC verification data, and account activity logs are retained for a minimum of five (5) years to satisfy anti-money laundering record-keeping requirements and to enable resolution of post-closure disputes.
• Self-Exclusion Records: Records of self-exclusion requests are retained indefinitely to prevent self-excluded members from re-registering during an active exclusion period.
• Marketing Data: Where a member opts out of live88 marketing communications, their opt-out preference is retained indefinitely as a suppression record to ensure no further marketing is sent to that contact detail.
• Technical and Session Data: Server logs and session data are retained for up to 12 months for security and fraud prevention purposes, then deleted or anonymised.

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised in accordance with live88's data lifecycle management procedures.

Cookies and Tracking Technologies

The live88 Platform uses cookies and similar tracking technologies to deliver its services, maintain session security, and improve the member experience. A cookie is a small data file placed on your device when you visit the live88 Platform. live88 uses the following categories of cookies:

You can manage cookie preferences through your browser settings. Note that disabling strictly necessary cookies will prevent you from logging into and using the live88 Platform. live88 does not use third-party advertising cookies or permit advertising networks to place tracking cookies on the live88 Platform.

Your Data Rights

As a live88 member, you hold the following rights in respect of your personal data processed by live88. To exercise any of these rights, contact live88 at [email protected] with the subject line "Privacy Request – [Account Username]". live88 will respond within 14 calendar days.

• Right of Access: You have the right to request a copy of all personal data live88 holds about you, together with information about the purposes for which it is processed and the third parties with whom it has been shared. live88 will provide this information in a structured, machine-readable format where technically feasible.
• Right to Rectification: If any personal data live88 holds about you is inaccurate or incomplete, you have the right to request correction. For data that you can update directly in your live88 account settings — such as your email address or communication preferences — you are encouraged to do so without contacting support.
• Right to Erasure: You have the right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected. Please note that live88 may be required to retain certain data beyond account closure to comply with legal obligations — in which case, live88 will inform you of the extent to which erasure is possible and the reasons for any retention.
• Right to Restrict Processing: You have the right to request that live88 restricts its processing of your data in certain circumstances — for example, while a dispute about data accuracy is being resolved.
• Right to Data Portability: For data you have provided to live88 on the basis of consent or contractual necessity, you have the right to receive that data in a structured, commonly used format for transfer to another service provider.
• Right to Object: You have the right to object to live88's processing of your data where that processing is conducted on the basis of live88's legitimate interests. live88 will cease such processing unless compelling legitimate grounds for continuation exist that override your interests.
• Right to Withdraw Consent: Where processing is based on your consent — specifically marketing communications — you have the right to withdraw consent at any time. Withdrawal does not affect the lawfulness of prior processing.

Security Measures

live88 implements comprehensive technical and organisational security measures to protect member personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• 256-bit SSL/TLS encryption for all data transmitted between member devices and the live88 Platform, including all PKR transaction data and authentication credentials.
• End-to-end encryption of sensitive financial data including Easypaisa account references, JazzCash transaction identifiers, and Pakistan bank account details.
• Password storage using one-way cryptographic hashing (bcrypt) — live88 systems store only a password hash and cannot retrieve your live88 password in plain text.
• Two-factor authentication (2FA) available for all live88 accounts, adding a second verification layer beyond username and password at login.
• Automated suspicious login detection that flags and challenges login attempts from unrecognised devices, unusual geographic locations, or rapid sequential attempts.
• Role-based access controls ensuring that live88 staff members can only access member data necessary for their specific operational role.
• Regular independent security audits of the live88 Platform infrastructure, including penetration testing and vulnerability assessments.
• Data breach response procedures enabling live88 to identify, contain, and notify affected members of any security incident within a timeframe consistent with applicable notification obligations.

While live88 takes all reasonable and practicable security measures, no digital platform can guarantee absolute security. Members are encouraged to protect their own live88 account by choosing a strong, unique password not used on other platforms, enabling two-factor authentication, logging out of their live88 session after use on shared devices, and reporting any suspected unauthorised access to [email protected] immediately.

Children's Privacy — 18+ Policy

The live88 Platform is strictly intended for persons aged 18 years and above. live88 does not knowingly collect, process, or retain personal data from individuals under the age of 18. If live88 identifies or is notified that personal data has been collected from an underage individual, live88 will immediately delete that data and permanently close the associated account in accordance with its underage account procedure.

If you are a parent or guardian and believe that your child under the age of 18 has registered an account with live88 or otherwise provided personal data to live88, please contact live88 immediately at [email protected] with the subject line "Underage Account Report". live88 will investigate and take appropriate action, including account closure and data deletion, within 24 hours of receiving a confirmed underage account report.

Updates to This Privacy Policy

live88 reviews this Privacy Policy regularly and may update it to reflect changes in live88's data processing practices, new regulatory requirements, or improvements in privacy standards. Where a material change is made to this Policy, live88 will notify registered members via email to the address on file with their live88 account, and will display a prominent notification on the live88 Platform, no fewer than seven (7) calendar days before the updated Policy takes effect.

The current version of this Privacy Policy — including its effective date — is always available at live88.games/privacy-policy. Continued use of the live88 Platform after the effective date of an updated Policy constitutes acceptance of the revised terms. If you do not accept a material change, you may request account closure before the change takes effect.

Contact – Data Protection Enquiries

For all privacy-related enquiries — including requests to exercise data rights, questions about live88's data practices, reports of suspected data breaches, or concerns about how your personal data has been processed — please contact the live88 data protection team:

• Email: [email protected] — include "Privacy Request" in the subject line for priority routing to the data protection team.
• Response Time: Acknowledgement within 48 hours; substantive response within 14 calendar days for data rights requests.
• Language: All privacy correspondence is handled in English.
• Hours: The live88 support team is available 24 hours a day, 7 days a week, including Pakistan public holidays.

live88 is committed to resolving privacy concerns promptly and fairly. If you are not satisfied with live88's response to a privacy concern, you retain the right to escalate the matter to the relevant data protection authority applicable in your jurisdiction.